Customer Support

Providing you fast, friendly and confidential membership support

FAQ About Our Member Areas

Video Streaming is Choppy. What Can I Do? Streaming videos requires a better than average internet connection and computer. If you have a slow connection or an older computer, you may experience issues. If you can't do anything about that, then try the following:

- Turn off other programs you may be running like, virus protection, or energy saving settings.
- Stop any files that you may be downloading in the background.
- Try closing other browser tabs if you have many opened.
- Try a different browser. We recommend the latest versions of Google Chrome, FireFox, Edge/ Internet Explorer.
- Still having issues? You can download our videos and watch them on your computer.

Which Video Formats Do You Offer And Why? MP4 is a modern format which offers an excellent file compression while maintaining good video quality. It is available in SD, 720p, and 1080p. A newer computer is required for a smooth playback. Older computers may have trouble viewing this format and as a result, the picture may not be optimal on such systems. It can run natively in Windows Media Player on Windows, Apple OSX, and all smartphones and tablets.

I Can't Log In, Why Is That? You may be using the wrong username/password combination to log in. Make sure you use your username to log in and not your email address. Your email address may be associated with an older expired account. Check the purchase confirmation email which you received upon signing up if you don't recall your username. If you can't find it, try checking your email account's spam folder.

It is also possible that your membership may have been banned. We may temporarily ban your membership if we feel your account has been compromised. We may ban accounts due to sudden increases in the number of login attempts. Increased login attempts may mean that your username and password have been compromised and/ or shared/ posted on the internet. Your personal data is secure and no transactions can be made during this ban period. Contact us if you think your account has been banned to have your password changed and your account reactivated.

I Forgot My Password, How Do I Retrieve It? Please visit our password-recovery page.